What payment methods do you accept?
Bay Photo accepts VISA, Mastercard, American Express, and Discover Card.
Where does Bay Photo deliver?
Bay Photo delivers to the United States only.
What is my tracking number?
All tracking numbers can be found when you log into your account online.
What happens, if I receive a damaged item?
Bay Photo do their utmost to ensure that your prints are packaged carefully and arrive safely at their destination. If your items arrived damaged, please keep all packaging and contents and contact them with your order number for further instructions. If possible, please include a photo showing the problem with the product as well as the shipping packaging. They will do whatever they can to get a replacement out the door as soon as possible.
What is your return/exchage policy?
Each order is a custom work of art printed just for you. As such, they do not accept returns or exchanges. However, they stand behind their craftsmanship and are committed to making sure you are completely satisfied with your purchase.