Do I need a prescription to place an order?
It is highly recommended by Coastal to have an updated prescription to place an order. Shipping contact lenses to the US requires Coastal to legally verify your prescription by sending them a copy of the prescription, or Coastal can contact your optometrist on your behalf.
Do you offer prism?
Unfortunately, Coastal does not offer correction of prisms. Coastal believes this is best filled by prescribed optometrists for the reason that prism relies mostly on seeing the customer in the frames at the time of purchase.
Do you price match Glasses/Sunglasses?
Unfortunately, Coastal cannot offer price matches on glasses or sunglasses featured on sites of their competitors. However, Coastal can provide an adjustment for the difference in cost if the glasses you purchased goes on sale on their site within 30 days. Please note that this offer is only applicable to certain brands and not all brands.
What is MyAccount?
The Coastal MyAccount ensures customers can have access to a fast and easy checkout and delivery service. The Coastal MyAccount saves favourites, prescriptions, payment and shipping information for quick and easy access.
What do I do if I need a new nose pad?
Most nose pads are offered by any optical professional making them easy to replace. However, some of Coastal’s frames come with nose pads that are exclusive to Coastal. Customers can contact Coastal if they are uncertain if a local store would be able to replace them or if Coastal can mail new nose pads to their doorstep.
What is covered under your warranty policy?
The Coastal warranty covers frames and lenses from any manufacturer defects within one year of the date of delivery. The Coastal warranty does not cover damage caused by wear and tear of everyday use, accidental damage, or any cosmetic issues such as scratches and marks.
How do I submit a claim to review if the damage is covered under the Coastal warranty?
Warranty claims must be reviewed and authorised by Coastal by assessing photos of the defect. Any sunglasses or glasses classified as defective may be returned for a one-time replacement within the one year warranty period.
Can I auto-refill my contact lenses?
Coastal offers a contact lens auto-refill program that allows customers to set up automatic shipments of their required contact lenses at the frequency of their choice, so they never run out. Coastal auto-refill program can be easily set up, modified or stopped.
How often do Coastal release promotional codes?
Every brand is different. Some brands release regular promotional codes, some only at special times of the year, and others do not release any. The team here at LoveCoupons.com spends countless hours every day searching for the best promotional codes, and if Coastal has offers available, then LoveCoupons.com will do their best to list them here.
How can I get a promo code for Coastal?
The team here at LoveCoupons.com spends most of their time every day searching for the best Coastal promo codes. This means that if there is a Coastal promo code available, then it is most likely that LoveCoupons.com will do their best to list it here for you to use. Check out LoveCoupons.com’ list of offers above for the best Coastal promo codes discovered.