What is the payment method?
Cotton Traders accepts all major Debit/Credit Card.
Where does Cotton Traders ship?
Cotton Traders ships within selected countries provided during checkout.
Can I cancel or change an order?
As they are striving to offer the fastest delivery times possible, it is not possible to cancel or amend your order once it has been placed.
An item is missing from my order. What should I do?
They want you to be delighted with your order but, very occasionally, mistakes can occur. If an item is missing from your parcel, please call their Customer Care Team on 0011 44 161 3747220 who will discuss the best course of action.
Before calling, please check your dispatch note to make sure the item is not to follow due to a delay from their suppliers.
How do I return goods?
Please return at your own expense within 90 days of receipt and they recommend you take out appropriate insurance as Cotton Traders are not liable for any returns damaged or lost in transit.
Do you refund original postage charges?
You’ll find their Cancellation Policy in Terms & Conditions. If your returns meet the criteria outlined in their policy but your original postal charges are yet to be refunded, please contact the, using the Contact button below.
They comply with all Consumer Contract Regulations.
What should I do if my parcel includes an incorrect item?
They want you to be delighted with your order but occasionally mistakes can occur. If you have received the wrong item, please call their friendly Customer Care Team on 0011 44161 3747220 who will discuss returning the incorrect item and arrange for the correct one to be sent on its return.