What is the payment method?
Eaglemoss Shop accepts VISA, Mastercard, Maestro and PayPal.
Where does Eaglemoss Shop ship?
Eaglemoss Shop ships within the countries that are available during the checkout process.
Will I get confirmation of my order?
Once you have placed your order you will be presented with an order confirmation screen detailing what you have bought, how much it cost and delivery options. At this time, you will also be sent a confirmation by email re-stating the details for your records. This email does not, however, indicate that your order has been or begun to be processed or a confirmation of the contract of purchase.
I want to cancel my order, how can I do this?
If they have not yet charged or shipped your order, you can cancel by contacting their customer service team on customer-service-australia@eaglemoss-service.com or +44 (0)2 8378 7930; please provide them with your order number. If your order has been marked ‘Charged’ please call them as soon as possible on 02 8378 7930 Monday-Friday 9.00 am-6.00 pm.
I’ve changed my mind. How can I return my goods?
If you would like to return a purchase, you may do so within 28 days of the date of despatch. The item must be in resalable condition and in its original undamaged packaging, complete with its original undamaged external box, if applicable. Please include your order number and the reason for your return.
My item has arrived and it’s damaged or faulty, what can I do?
In the event of faulty goods, please contact them with your order number and details of the damage or faulty nature of the product. If they are unable to replace your faulty item(s), then they will issue a full refund.