What payment methods do you accept?
goosecraft accepts all major Debit & Credit card.
Can I track the status of my order?
goosecraft uses DPD for shipments to Belgium and the Netherlands. For more information about DPD’s parcel service, please refer to the DPD website. You will receive the track & trace link as soon as it is available. This way you can keep an eye on your shipment yourself.
When can I expect my order?
goosecraft aim for the following number of delivery days;
* The Netherlands and Belgium: delivered within 1-3 working days by DPD.
* Different delivery times apply to all other European countries and the rest of the world. For more information please visit the delivery page.
When will my order be shipped?
If you have placed the order and it has been processed by the payment method used, goosecraft will receive a confirmation. They will process your order after this confirmation. This often happens within 1-3 business days.
Within how many days can I return my items?
You have the right to return an order within 30 days of receipt. The withdrawal form is included with the order. Here you can clearly read how an order should be returned. The period of 30 days starts on the day you receive the item. During this period, you must handle the item and the packaging with care.
Is it possible to return an item through a retail outlet or vice versa?
Items ordered through the Goosecraft webshop can only be returned via the postal address stated on the return form. It cannot, therefore, be returned via a retail outlet.