Question 1

Can you pay my claim via Paypal or similar service?

Accepted Answer

No - for security purposes they fund claim payments via direct deposit using bank-to-bank wire transfers into your bank account.

Question 2

Why should I choose Hiscox?

Accepted Answer

Their service, speciality knowledge, and courage make them different.

No two businesses are exactly the same and they are committed to offering flexible and intelligent underwriting solutions, with coverage tailored to a business’s needs. They also don’t shy away from complex risks.

Question 3

Why do claims matter?

Accepted Answer

At Hiscox, they are reinventing your claims experience, and it begins with relationships that are based on trust. So they always start by assuming that a claim is valid.

Their claims service is at the heart of their business and they take seriously their duty to handle insurance claims with the utmost good faith. It’s their belief that superior claims handling should be based on fairness and common sense.

Each of their distinct lines of commercial insurance claims divisions is headed up by specialists that know and understand the industries and risks they underwrite. These specialists are leaders in their respective lines of commercial insurance claims and play important roles in the development of risk awareness in those industries.

This level of expertise and commitment to the industries they serve results in the expert, efficient, courteous and fair handling of your insurance claim to minimize the disruption to your life and your clients’ business.

Question 4

What if my claim isn't covered?

Accepted Answer

While most of the claims they receive are covered, there are unfortunate instances where the policy purchased does not cover the type of loss or claim submitted to them.

They know how devastating this can be for a business and, frankly, they dislike denying claims. But, you have their word that every coverage decision they reach is guided by their values of respect and integrity; and they will always give each claim a full and fair review.

If you think they got it wrong - please let them know. They always invite you to provide additional information that you believe would allow them to conclude that your claim is covered. And they are always willing to re-examine their decisions on coverage if new information becomes available.

Question 5

What insurance do I need as a sole trader?

Accepted Answer

As a sole trader, your insurance requirements will vary depending on the type of work you do and where you work from. If you offer professional advice or consultancy, it may be worth considering professional indemnity insurance alongside public liability. This will protect you if a client makes a claim against you for making a professional mistake, alleged negligence or offering advice that led to them making a financial loss.

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