What is the payment method?
Japanican accepts VISA, Mastercard, AMEX and JCB.
How far in advance can I make a booking?
It is possible to book accommodations up to 185 days in advance. Please note that this may vary depending on the property or room plan you wish to book. If you are unable to make a booking for your desired dates, either the property has no openings or it is not yet accepting bookings for your desired dates. Please check the site again at a later date or make a booking for a different room type.
How to confirm and cancel your reservation?
* Bookings after 12/16
Please confirm from (my bookings).
*Bookings before 12/15
・member’s bookings:
Https://member.japanican.com/en/login/
・guest booking
Https://member.japanican.com/en/guestlogin/
How do I change the room type of my booking?
It is not possible to change the room type for an already-completed booking. Please cancel the existing booking and make a new booking.
Please be aware that due to real-time changes in availability, it may not be possible to make a booking with your desired changes.
* Depending on the dates of the booking change or cancellation, you may be charged a cancellation fee.
What should I do if I will arrive later than the check-in time?
If your check-in time will be later than the check-in time you indicated when you made your booking, please be sure to contact the property directly.
If staying at a ryokan (Japanese-style inn), it is almost always necessary to check in between 5 p.m. and 6:30 p.m.
If you check-in after the scheduled time, it may not be possible to prepare your dinner for the day, so please plan to check in with plenty of time to spare.
Please note that even if your dinner is not prepared, no refunds for the accommodation fee can be offered.
