What is the payment method?
They accept VISA, Mastercard, American Express, Discover Card, and PayPal.
How long is the warranty valid for the replacement of broken Schleich products?
They provide replacement of all broken Schleich products for up to two years after they are no longer available in the catalogue. You can find out if your item is still under warranty by contacting their Customer Service, who will be able to help you.
What do I do if Schleich product is broken?
They provide replacement of all broken Schleich products for up to two years after they are no longer available in the catalogue. If your article is still under warranty, feel free to get in touch with their Customer Service Team.
What is the return policy?
All returns or exchanges must be made within 30 days of receiving your order. The refund amount is equal to the purchase price and does not include shipping and handling charges.
Contact their Customer Service in order to obtain your return label. Please allow them up to 5-10 business days to process your return.
If for any reason you are not satisfied with an order, please contact their Customer Service team.
Can I buy spare parts from Schleich?
Currently, they do not offer the option to purchase spare parts for Schleich playsets. Feel free to get in touch with their Customer Service, who may be able to help you.