Ethel M Chocolates Coupons May 2025

Ethel M Chocolates accepts VISA, Mastercard, AMEX, Discover Card and Shop Pay.

In most instances, they can ship your order to U.S. territories and international destinations. For further information and assistance in placing an order for international delivery please contact customer service at 1-800-438-4356.

Depending upon your choice of delivery, shipping charges are applied to each shipping address to which you request your order be shipped. Shipping charges vary depending on the value of your total shipment. Shipping charges apply to each shipped address. To ensure your order is of premium quality upon arrival during the warmer months (usually May 1st through September 30th) or when shipping to warm weather areas, they ship their products in insulated shipping containers with ice packs.

Most orders from Ethel M Chocolates process within 3 business days, depending on your product selection. Due to the perishable nature of their gourmet chocolate, Ethel M Chocolates processes orders for shipment Monday through Wednesday. This ensures that packages have a shorter transit time and that they can deliver a high-quality product that you will love. Shipping "Design Your Own" or Custom Collection Products requires a 3 business day preparation and packaging time because each chocolate is hand-picked and each box individually packed. Please account for this additional processing time when placing your order.

Your chocolate order will ship via FedEx Ground, Express, or Overnight from their Gourmet Chocolate Factory in Henderson, NV, depending on your selected shipping rate (Standard or Rush), shipping address, and delivery requirements.

Orders shipped via standard delivery typically arrive Tuesday through Friday, to ensure freshness and quality.

They are unable to ship items for Saturday, Sunday, or Monday arrivals due to carrier requirements, weather restrictions, and the perishable nature of their products.

Ethel M Chocolates has designed its shipping process to ship orders as quickly and accurately as possible to your specified location. To make a change or cancel your order, please contact customer service at 1-800-438-4356 within 24 hours of placing your order. Once your order begins to process or has been shipped, they are unable to cancel or make changes.

They Guarantee Quality or they Will Make It Right. Call them With Any Issues at 800-438-4356.

When you place an order with Ethel M Chocolates, they want to ensure that your gift will be perfect upon arrival. To ensure food safety and preserve the quality of their chocolates (especially during the warm months and in southern states), they send your gifts in an insulated mini-cooler with ice packs to protect against heat damage. Between their thorough packaging process and 100% unconditional guarantee, you can rest assured that everyone will be satisfied with their Ethel M Chocolates delivery.

Ethel M Chocolates does not accept returns for unwanted products. However, if you experience a quality issue, please contact them immediately so that their team can work with you to address the issue. In some events, their team of customer service professionals will require you return your unsatisfactory product for inspection to issue a refund. In some minor cases, the returned merchandise may incur a 25% re-stocking and/or administrative fee.