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Your Sensi thermostat will control your heating and cooling system even if the Wi-Fi connection has been lost. You can still make temperature/system mode changes from the thermostat on the wall. If you are running a schedule when the connection is lost, your Sensi thermostat will continue to run the schedule. However, additional features such as modifying advanced settings, switching between schedules, and automatic software updates will not be available until the Wi-Fi connection is restored.

If you replaced your router, changed to a new Wi-Fi network, or updated your current Wi-Fi network’s password, you’ll need to reconnect your Sensi thermostat to Wi-Fi.

Connecting to Wi-Fi may be different depending on which Sensi model you have, and what type of phone you’re using to set it up. Find your product below and then find the instructions for your type of phone.

An “X” icon or a status message “Not connected to network” means that your Sensi thermostat is not able to connect to your home Wi-Fi network. There can be several reasons why the thermostat can’t connect to the network.

The Sensi app provides all the installation instructions for wiring your new thermostat.

• Download the Sensi app on your smart phone or tablet.

• Create an account or sign in.

• Tap the + sign.

• Tap your Sensi product.

• Tap "New Installation"

• Tap “Not Mounted”.

• Follow the in-app setup and wiring instructions.