TOUSAINS Coupons May 2025

TOUSAINS accepts VISA, Mastercard, AMEX, Maestro, JCB, UnionPay and PayPal.

TOUSAINS ships within countries provided during checkout.

Firstly, take a deep breath. It's hard for major shipping carriers to deliver heavy packages across the USA perfectly every single time. They suggest opening the box and taking a look inside. The items come packaged fairly well on the inside, so just because the outside box is dinged up, doesn't mean what's inside is dinged either.

If you do encounter an issue, contact them immediately. Don't start disassembling the item and packing things back up in the box just yet. Reach out to them first and see if there's an easier solution. They carry many replacement parts and knowledgeable staff to help troubleshoot any situation. You can reach out to them through their online email: customer@tousains.com.

Returns of unused and unopened items are accepted within 30 days of the purchase date, except 'As Is' items and replacement Parts (see below). They advise that you keep your original packaging during this time. Don't hesitate to contact them to request a return or get information about any additional policies that may apply.

Return shipping address: 1012 Room, No.9 Building, 188th Binkang Road, Xixing Street, Binjiang District, Hangzhou City, Zhejiang Province, China

The refund (less shipping and restocking fees) will be applied to your original payment method once the return is processed in their warehouse. Original shipping costs are non-refundable. Please note that the return process involves several stages, so please be patient in awaiting your refund. Generally following the date of arrival at their warehouse, this process is approximately 5 to 10 business days to receive a return, inspect, re-stock, issue credit to the original form of payment, and for credit/debit card payments for your banking institution to post the refund to your account (in certain instances additional stages are required). Purchases made with credit cards and debit cards are issued back through the same method of payment. Refunds through credit and debit cards usually take up to 7 days but could vary by merchant or banking institution. Full refunds may potentially take a few days up to a few months. Please contact your credit card and/or debit card issuer for more information.

If you wish to return a product that came with a free promotional item, the free item must be returned with the original order to receive a full refund. If the promotional item is not returned, you will be refunded the cost of the product minus the full value of the promotional item.