Please note that BlackStrap's Industries is not responsible for lost or stolen packages. They recommend shipping packages to secure locations that have someone available to receive the package.
If your package is marked as "Delivered" or shows a final scan, they are unable to file lost-in-transit claims or offer refunds.
If you have not seen an update to your tracking after 20 (U.S. Domestic) or 30 (International) consecutive days, please contact them at support@bsbrand.com as your package may be lost. If the carrier determines the package is lost, they will either provide a replacement order (depending on available inventory) or provide a refund in full. Please note that claims cannot be submitted after 60 days from the original order ship date.