The policies in this section apply only to merchandise purchased using www.chelseacharles.com. They are unable to accept returns purchased in any retail store or any other website. If you aren't extremely happy with this product for any reason, then they aren't happy. You may return or exchange the merchandise in undamaged condition within 30 days of the date of the original purchase for a full refund or exchange of equal value. You must have a Return Authorization Form (RA) in order to process a refund or exchange.
To receive an RA form, please email customerservice@chelseacharles.com along with your order number. Once the return is approved, they will email you an RA form along with instructions. Please print, populate and return with your merchandise.
For credit card refunds, please allow up to 10-15 days for the refund to show on your account. If you are returning a gift, you will receive a store credit to be applied to your next purchase.