How do I cancel my order?
If there is anything that they might be able to do that means you don’t have to cancel, then you can contact their Customer Service team. If not, then select the order that you wish to cancel. You can choose to cancel individual items or the whole order.
They’ll send you an email within an hour to let you know if the cancellation worked. If it fails, this is because the order is getting ready to be sent. Items that are in stock are processed quickly so that they can aim to get products to their customers without delay.
You can visit their Returns Policy to help you get the order back to them instead.
How do I unsubscribe?
If you no longer want to receive their exclusive offers and promotions then you can log-in to your account and select the ‘Email Preferences’ option to make this change.
What do I do if I have ordered the wrong item?
Don’t worry they understand that this can happen; you can try and cancel the item in your account. You’ll need to click on the item and choose the cancel option. They’ll send you an email within an hour to let you know if it worked. If you can’t cancel then you can send the item back to them. It’s best to refer to their Returns Policy to find out how. If you still need help, then you can send their Customer Service team a message.
I have received a faulty item. What should I do?
They’re really sorry that happened as they aim to provide high-quality items to all of their customers. So that they can look into this for you, please contact them. To speed the process up, it’d really help if you could find the information below before contacting them, don’t worry if you can’t though, they can help once you get in touch.
* Order Number
* Product Name
* Details of the fault
* Images that support the fault, if applicable
As soon as they’ve looked into the fault they’ll let you know what they plan to do next by sending you an email.
How can I pay for my order?
SkinStore accepts Visa, Visa Debit, Maestro, MasterCard, American Express, Alipay, and Paypal.
What happens if I am not at home to accept my delivery?
Don’t worry, if your order cannot fit through the letterbox or requires a signature then you should receive a calling card. This card is from the courier and lets you know where your parcel is and how you can collect it.