What is the payment method?
DHgate accepts all the major of Dibet/Credit Cards.
How do I cancel an order before it is shipped?
When it’s within two hours after your order status changing to “item being processed”, you can click “Cancel Order” on your order page directly. The order will be cancelled without the seller’s agreement.
You will have one chance to click “Cancel Order” for each order, and three times each month in total.
How do I select a good seller?
If you want to select a good seller, they suggest you check the following information: review scores and service scores. The higher the scores, the better the seller’s service.
* Click on “Positive Feedback” to view the seller review profile. On this page, you will be able to check reviews left by other buyers about the seller.
* The reviews, along with review and service scores, will help you determine if you would like to purchase from the seller.
How do I get the shipping cost for the returned item(s) from the seller?
After you reached an agreement with the seller or their Resolution Team decided that the seller should pay the shipping cost, they suggest you pay for the shipping cost first, and send the photo of the package tracking number with the shipping cost to your dispute agent (please remember to tell us your order number too) or leave a message to seller, then they can see the evidence. When your dispute has finished, they will release the money to your DHpay account from the seller’s account.
Seller did not send my item, why I can’t cancel the order?
If the seller did not ship out your item to you and provided a tracking number, their system will automatically provide you with a full refund, and there will be no need to manually cancel your order.
If the seller ships out your items to you, and submitted the tracking number in their system but untraceable, you can open a “return and refund” dispute after 10 days from the date the seller submitted the tracking number. If no solution reached between you and the seller, you can request DHgate mediation and DHgate will involve and investigate the dispute.