What payment methods do you accept?
American Family Safety accepts VISA, Mastercard, Amex, and PayPal.
How do I get my tracking number?
Upon completion of your purchase an email will be sent to you with a tracking number for your order. You will also be able to login to your American Family Safety online account which will display the tracking number for your order.
What shipping methods do you use?
American Family Safety offers the quickest and most cost-effective delivery available. If you would like to have expedited shipping (faster than our normal delivery period) please contact their customer service department for a quote. Please note, that presently we do not deliver products to Alaska or Hawaii.
How much do you charge for shipping and handling?
The cost of shipping by freight is dependent on the type of products ordered (size/weight), quantity and the distance of delivery within the USA from their distribution centre in Vista, California.
Do I have to sign for my package?
No, unless required by local restrictions.
What is your return policy?
American Family Safety offers a 30-day money-back guarantee on all its products (shipping costs associated with returning an item(s), are the sole responsibility of the purchaser). All items returned, must be in new, unused and unopened condition. Please email their customer service department with a description of the product(s) you wish to exchange or return and they will contact you with instructions to complete the exchange or refund.