Are your prices indicative of lower quality?
Absolutely not. They work closely with carefully selected fabric mill partners. While it’s an overused phrase, their unique sourcing approach actually does remove the middlemen. After thoroughly inspecting and meticulously packaging each product, they ship directly to you.
Can I order fabric by the yard?
No, unfortunately, they do not sell fabric by the yard, unless you are an interior designer. You can drop us a note at designer@barnandwillow.com for any questions or feedback.
Can I cancel my order?
Yes., If you change your mind within 24 hours of placing the order, just contact them at team@barnandwillow.com with your order number. They will cancel the order and issue a refund.
How long will it take for my order to ship and deliver?
All draperies and shades are custom stitched and shipped to you within 10 business days. For fabrics that are out of stock or in some very high order volume months, it may take longer. All other non-custom products ship within 2 business days.
What is your return and exchange policy?
Since they custom stitch every drapery to fit your style and window measurements, they do not accept returns. Custom orders are placed for production within 24 hours of order placement and are built to your specifications. If you choose to cancel your custom order item(s) prior to delivery, they will process a refund back to you, with a 30% non-refundable restocking fee.
Once your order is delivered, order returns or exchanges due to customer preference cannot be accepted.
If you find that your measurements were slightly off and the drapes or shades don’t fit perfectly, not a problem! They will do their best to find the best and the quickest solution. If the drapery or the shade is too wide, they may be able to cut it down in width to the proper size for you at absolutely no charge. They will even pay for the return shipping back to their office for the repair if required. If it cannot be cut down, or it’s an issue, such as it is too narrow, or the length is incorrect, they will offer you completely new replacements drapery/shade or if you would like to select a different fabric, they will offer you to purchase a new product in the correct dimensions at 20% off. (Offer valid for 30 days after order date and must be replacing the original window treatment purchased). For roman shade hardware, they cover warranty for up to 2 years and would cover track or cord related issues. Please email them at team@barnandwillow.com
For all non-custom products like their pillows and throws, if for any reason you don’t love the product, they accept returns within 30 days of purchase for a full refund. You’ll need to arrange for return shipping. Please email them team@barnandwillow.com and they will respond with the next steps immediately.
Do you offer Installation Services?
Yes, they do offer installation services in specific zip codes. To find out if the service is available in your area, please email them at team@barnandwillow.com. Otherwise, they recommend that you try services like Thumbtack, TaskRabbit, or Angie’s List to find a local installer.
Do you make custom draperies and roman shades?
Yes absolutely! You can customize the length and width, pleat style, and lining preference. For customizing drapery start Here. For customizing roman shade start Here.
