What are the JCPenney payment methods?
JCPenney accepts all of the major Credit and Debit Card.
Where does JCPenney ship?
JCPenney ships within the US only.
Does JCPenney have overnight shipping?
Orders placed after 2:00 PM EST will be shipped the next business day. Orders placed after 2:00 PM EST on Friday, Saturday, Sunday, or holidays will be shipped the next business day.
How do I return an item with a receipt?
Items purchased at JCPenney are eligible for exchange or refund of the purchase price on the original method of payment. Some exclusions apply.
Can I cancel my order?
At JCPenney, they strive to process orders as fast as possible, but they understand there are times when you need to cancel your order. Please call customer care within 10 minutes of order placement for them to attempt to cancel your order. Please note that your order may begin processing immediately after order placement, and it may not be possible to cancel the order at that time.
How long does it take for a refund to appear on Bank Card or Debit Card?
For information about refunds to a third-party credit card, contact your financial institution. It typically takes 7-10 days to post to your account from the day the merchandise was received.