What is the payment method?
Beauty Pie accepts VISA, American Express, Mastercard, Maestro and PayPal.
Where do you deliver?
Beauty Pie delivers only in the USA.
Can I cancel my order?
Unfortunately, Beauty Pie cannot cancel or amend any orders once placed. For a detailed explanation of their returns process please see their Terms and Conditions.
Can I return the product?
Due to safety and hygiene restrictions, only unopened and unused items that are in the same condition that you received them can be returned. Please email their team at [email protected] for return authorization.
Customers who return products that are not in a hygienic or resalable condition, or return products without prior authorization, will not be credited, and the returned items may be discarded.
How long does delivery take?
If you chose their standard Royal Mail service, please expect 3-5 working days for your delivery.
If you have not received your order after 5 working days, please log in to your account and visit the Orders page which will show all your recent orders. You will then be able to select the relevant order and choose to track the parcel through the Royal Mail website (or click on the tracking code included in your order confirmation email).
For their UK express service, provided by DPD, expect 1 working day delivery. Please note if an order is placed after 1 pm on Friday it will then not be dispatched until the following Monday and the applicable working days delivery time will then apply.
If you have provided your mobile number, DPD will send text messages to keep you updated on your order’s status. You will also be able to change your delivery slot by replying if the proposed date and time doesn’t suit you.