What are the Belvilla payment methods?
Belvilla accepts all major Debit/Credit Cards and PayPal.
Is Belvilla available Worldwide?
Yes, Belvilla is available Wordwide.
How do I see which holiday homes are still available?
When you are searching online, only available holiday homes are displayed. Specify a month and/or length of stay of your choice in order to see the available accommodations for that period.
What happens after I have made a final booking?
After you have booked online or over the phone, you will receive a confirmation online and through e-mail. This Booking confirmation tells you when you need to make the first payment. You can make a payment via My Belvilla. After your payment is received in full by Belvilla, you will receive your accommodation ticket with the address information of the holiday residence through e-mail.
When do I receive the booking confirmation?
After booking, you will receive a booking confirmation via e-mail right away. This booking confirmation contains the costs that need to be paid and the terms that apply. After you’ve made full payment, you’ll receive your accommodation ticket. This ticket provides the accommodation’s address information, information concerning the key handover, and the emergency phone number.
How many days in advance can I book?
The calendar on the accommodation page shows exactly when the holiday home can be booked. Most holiday homes can be booked for both the current and the subsequent year. In exceptional cases, a holiday home can be booked on the day of departure, provided payment is received immediately.
How do I cancel my booking?
If you need to cancel your booking for circumstantial reasons, contact their customer contact center via telephone or e-mail. Keep your booking number and customer number handy. There are costs associated with cancellation. If you have cancellation insurance with Belvilla, and the booking is canceled for a reason covered by the insurance, you may be able to file an insurance claim for said costs. You will find the conditions of the cancellation insurance under Insurance. The cancellation conditions will be sent to you directly after booking via e-mail.
Can I arrive/depart at a different date or time?
Arrival or departure at a different date or time is only possible after agreement with the homeowner or location manager. In some cases, you may be charged additional costs. A request to arrive or depart at a different time may be submitted to the Customer Contact Center before booking, or after booking but before receipt of the accommodation ticket.
