What is the payment method?
Bering accepts VISA, Mastercard, American Express, Diners Club, and PayPal.
What are the delivery period and order tracking policy?
Orders that are received on weekdays (Monday-Friday) before approx. 2:00 p.m. (PST) are generally dispatched on the same evening, and orders received after 2:00 p.m. (PST) are dispatched on the following working day. If your goods are dispatched by means of parcel freight, you will receive a link in your dispatch confirmation that allows you to view the current status of the delivery at any time using order tracking. It may be that the package tracking data are not yet entirely up-to-date at the time when you receive this email.
Which method do you deliver?
If the first delivery is not successful, a notification will be left in your letterbox. You can arrange a convenient delivery date with DHL, or have it delivered to an alternative address or to your neighbour.
What time do you accept return product?
To return your product within the 14 days period.
What is exchanging goods and cancelling orders policy?
Their policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately, they can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. BERING requires a receipt or proof of purchase. Non-returnable items are Gift cards/codes/certificates.
If you do wish to exercise your right of cancellation, you can use this form and contact them for a return label.
What is the refund policy?
Once your return is received and inspected, they will send you an email to notify you that they have received your returned item. They will also notify you of the approval or rejection of your refund. If a refund is approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3 workdays.
