Orders placed Monday through Friday (excluding holidays) are shipped as soon as possible. Orders placed on weekends or holidays go out starting on the following business day, including priority shipments. Expedited orders received by 12:00 p.m. EST are shipped on the same day, excluding weekends and holidays. Expedited orders received after 12:00 p.m. EST are shipped on the next business day.
Wacoal Direct will pay for all duties associated with shipping merchandise to customers.
In addition, Wacoal Direct is an approved CREDITS participant with the Canada Border Services Agency (CBSA). When a customer orders goods from Wacoal Direct, he or she authorises Livingston International Inc., an approved customs broker on CREDITS, to act as his or her agent and to transact business with the CBSA to obtain the release of merchandise, account for duties and taxes, control the return of merchandise to Wacoal Direct, and electronically submit refund claims on his or her behalf. Under CREDITS, the customer understands that the CBSA will send any refund of duties and taxes that were paid on the returned merchandise to the customs broker, and that he or she will obtain the refund directly from Wacoal Direct. Further, he or she also authorizes the customs broker to forward any refund issued by the CBSA in his or her name to Wacoal Direct so he or she can be reimbursed.