What is the payment method?
Chipotle accept payments through all major Credit/Debit Cards.
Can you go into Chipotle and order food?
Delivery orders are customized via Chipotle’s Digital Kitchen, which is comprised of a dedicated ingredient line operated by a special team. The Digital Kitchen provides guests with the same great Chipotle experience whether they choose to dine in, order ahead and pick up, or have it delivered.
Who should I contact if I have a delivery issue?
If you placed your order through chipotle.com or the Chipotle App our team is ready to help. For the fastest service, you can Chat with Pepper or submit your comments here.
For issues or questions about orders from one of their delivery partners (DoorDash, UberEats, Postmates or GrubHub) please contact them directly for help.
Can I schedule my delivery time?
Kinda yes, kinda no. All online or mobile orders will be delivered as soon as possible—hangry folk, rejoice—but if you place a catering order, you’ll be able to choose when you’d like to receive your large-format deliciousness.
Can I cancel my delivery after I’ve submitted my order?
When you submit a delivery order, it’s sent directly to their courier team and restaurant crew, so it can get cooked up and on its way to you. That makes cancelling orders sort of a challenge. If you really must cancel, and you’ve ordered directly through their app or online, reach out to the outheiCustomer Service team through the Contact Them page. If you ordered through a partner, check your confirmation email to contact their team directly. Keep in mind that you may incur a cancellation fee.
Can I cancel my online or mobile order after I’ve submitted it?
When you submit an order, it’s sent directly to our restaurant crew, so it can get cooked up. That makes cancelling orders sort of a challenge. If you really must cancel, and you’ve ordered directly through our app or online, reach out to their Customer Service team through the Contact Them page. If you ordered through a partner, check your confirmation email to contact their team directly. Keep in mind that you may incur a cancellation fee.
I can only have pasteurized dairy. Can I eat Chipotle’s cheese and sour cream?
Feel free, Their shredded Monterey Jack cheese, queso, and sour cream are made with pasteurized milk.
