What payment methods do you accept?
Eastern Mountain Sports accepts VISA, Mastercard, American Express, Discover Card, and PayPal.
Why does my payment card show two charges?
Eastern Mountain Sports charge your card only for the portions of your order that have shipped. If you had multiple items in your order, and they shipped from multiple locations, or over multiple days, you will see separate charges, one for each shipment.
I did not receive an email confirming you received my order. How can I be sure my order went through?
After you complete the checkout process, an order confirmation will appear on your screen detailing your final order, including shipping charges, your billing address, and the items that are being sent to your shipping address. Eastern Mountain Sports recommend making note of the order number for your reference. If you do not see your order confirmation email within a reasonable amount of time, please check your spam folder.
What is your return policy?
Return the item you do not want for a refund within 28 days of the original purchase date and re-order the item you desire. Eastern Mountain Sports will match the original purchase price on your exchange where applicable just place the replacement order by phone. They are unable to process direct exchanges through the mail as they often don’t have the replacement product available in the facility in which returns are processed.
How can I cancel or modify my order?
Eastern Mountain Sports works hard to ship orders to you as quickly as possible. For this reason, once an order has been placed it cannot be canceled or modified. Once you have received your item you may return it, with original proof of purchase, for a refund within one year of the purchase date.