Factory Bunk Beds Coupons May 2025

Factory Bunk Beds accepts VISA, Mastercard, American Express, Discover Card and PayPal.

Factory Bunk Beds delivers to the United States.

Factory Bunk Beds will ask you to provide a digital picture of the damaged pieces.

There is a limited warranty against manufacturing defects. If reported within the first year, they will send the replacement pieces at no charge, assuming the bed has not been abused beyond normal wear and tear. If it has been longer than a year, they will charge you the wholesale cost plus shipping for any replacement pieces.

Be sure you unpack everything and look in any drawers before contacting them about missing parts since that's where the hardware and instructions are usually kept. Once you have determined which pieces are missing, contact them through Factory Bunk Beds detailing which items you are missing so that they a send replacements.

Factory Bunk Beds use common carriers to ship their freight. The order is palletized, banded and shrink-wrapped at the warehouse. In the case of sending replacement parts or hardware, they usually use UPS if the package size is small enough.

This is an extremely rare occurrence but has been known to happen. Usually, this is due to an organizational breakdown on the part of the freight company or incorrect information given at the time of the order, and the furniture was accidentally put on the wrong track. If this happens to you, they will need to contact the freight company and begin the process of tracking down the shipment. This will cause an unavoidable delay in delivering your furniture, but they require a reasonable amount of time to locate the shipment before making the decision to re-ship your order (usually 1 week). Be sure to provide the correct address and phone number when placing your order.