What is the payment method?
GearBest accepts MasterCard, VISA, American Express, Cashu, Webmoney, Boleto, Discover, bank transfer (debit card), and PayPal.
What if the product is broken?
If any product is faulty, you are protected under the Gearbest Warranty.
Assuming the product is still in warranty and was not physically damaged, you can return it to Gearbest and they will repair it, or give you an equivalent replacement product.
All return cases are handled under their RMA policy: please consult customer support and do not send back any products without obtaining an assigned RMA case number from them.
Under the wholesale terms and conditions, customers must pay the cost of shipping to return authorized RMA products back to Gearbest. In the case of sending back repaired or replacement items, Gearbest pays the return shipping cost back to you.
What shipping method does Gearbest use?
They have three shipping methods, they are Flat Rate Shipping, Standard Shipping, and Expedited Shipping. For a detailed explanation about each shipping method, destinations and approximate delivery times, please see:
If my item is delivered missing some of its parts. What to do?
If a key part of your product is missing on delivery, here is how they can solve the problem for you:
Contact them first, with your order number and product code; they will help to clarify what part is missing.
For major, expensive and integral product parts they may need to follow it up as a “lost/stolen in delivery”
If the part is small or an accessory, they will most likely be able to help you by simply re-sending it.