You should expect to receive your refund within four weeks of giving your package to the return shipper; however, you will receive your money much more quickly in many cases. This time period allows for the transit time for them to receive your return from the shipper (5 to 10 business days), the time it takes them to process your return once they receive it (3 to 5 business days), as well as the time it takes your bank to process our refund request (5 to 10 business days).
If for any reason you do not receive your refund after 14 days, please contact them at support@happytea.com and let them know. They will do everything in their power to resolve the issue immediately.