- Request a return for US orders
If you would like to request a return, please email contact@jeffwan.com with your order number in the subject line. Once your request is received, a return authorization and domestic shipping label will be emailed to you within 72 hours with return instructions. Please do not ship your return back without this authorization, as it will not be processed.
- Request a return for international orders (Outside US)
If you would like to request a return for an order shipped outside the US, please email contact@jeffwan.com with your order number in the subject line. Please be aware that original shipping costs and duties and taxes are nonโrefundable, and a $25 fee will be applied for any international order return. When you have completed the form, you will be emailed a prepaid return label for you to affix to your parcel to send back. All items must be returned in original condition, not used, and with the original packaging.