Can I return items that I do not want?
Absolutely! Whenever you buy from them you have the benefit of their “No Quibble” 30-day money-back guarantee, which starts on the day you received your goods. If for any reason you are not completely satisfied, just complete the returns form enclosed with your delivery and send it back to them along with the goods for a full refund.
How do I return faulty items?
If your jewellery becomes faulty within 30 days of receipt, you will be offered the choice of a refund or a replacement, if stock is still available of that particular item.
How long will it take for my return to be processed?
They promise to process your return within 30 days of receiving it. However, most of the time they process returns much quicker than this and aim to process them within 7 - 10 days. On your dispatch note, you will find a returns sticker with a barcode of your order number. If you make sure to stick this barcode on the outside of your returns parcel, they will scan the parcel when it arrives in their warehouse and send you an email letting you know they have received it and giving you an update on approximately how long returns are taking to process at that time.
When will you charge my credit or debit card?
They will not charge your credit or debit card until your order has been picked by their warehouse and is ready to be packed. On the day that they estimate that they will dispatch your order, they will ask your card issuing bank for a “pre-authorisation” for the value of the order. This confirms that the card details are correct and that funds are available for the order value and reserves that amount. Once they have confirmed that all the items are available for your order and started to pack it, they will then charge your card for the order value.