NEIWAI Coupon Codes

NEIWAI accepts all major Credit Cards as well as additional payment options like PayPal, Apple Pay, and Shop Pay. A full list of accepted payment methods is detailed at checkout. They do not accept personal checks, cash, or money orders on their website.

Their fulfillment partners process orders quickly, so orders cannot be edited or cancelled once submitted.

No need to worry. A few things may have occurred here:

Carriers often mark packages as delivered in advance, and actual delivery can take up to another 24-48 hours. If this happens, please reach out to them when you do not see your package after this delivery window.

A friendly neighbor may have accepted the package on your behalf for safekeeping. They also recommend double-checking all entrances and garages.

Please confirm your shipping address matches the address on your order confirmation.

If you still haven't seen your package after the above steps, please reach out to them at hello@neiwai.life.

Nearly all of their paper and plastic packaging materials are recyclable.

Neiwai ships exclusively in packaging made using 40% fewer materials than those used by other leading fashion brands (and saving over 600 trees per year along the way). Their best-selling barely zero collection ships in boxes made from 100% post-consumer materials and purposefully designed to be reused.

NEIWAI is unable to accept international returns due to shipping and customs reasons.

Your satisfaction is our top priority. They’re happy to accept returns and exchanges on eligible U.S. orders within 30 days of purchase.

• Items must be unworn and unaltered, with original tags attached and packaging intact.
• Items marked as “final sale” cannot be returned or exchanged.
• For health and safety reasons, they do not accept returns on briefs.
• The hygienic liner must be attached to swimsuits.
• Holiday gift sets are final sale and non-returnable because they are limited-edition products and contain briefs.
• Shipping fees are non-refundable.
• E-Gift cards are non-refundable.
• They are not able to accept returns and exchanges on international orders.

Once they receive your returns, a refund will be issued back to your original form of payment.