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Terms and conditions
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Terms and conditions
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Patio Heat And Shade accepts VISA, Mastercard, American Express, Discover Card, and PayPal.
They ship to any state in the US as well as the Southern Canadian Territories. They have a flat-rate shipping fee and ship many of their lines with no duty or brokerage fees. They ship via FedEx or UPS ground service. If you need a product more quickly, please contact their customer service team to discuss expedited shipping options (expedited shipping is not always possible).
They know it can be hard to determine if something is the right fit from a few pictures online, which is why they're happy to take returns on most orders.
Cancellations can only be requested via phone or email. They make cancellation requests on a best-efforts basis with the manufacturers. If you wish to cancel your order, please contact them as quickly as possible so that they may attempt to stop your order.
A refund will only be processed once your cancellation request is confirmed as canceled by the manufacturer. If the order is too late to cancel, a refund cannot be issued. If you don't want the product, a return can be requested through their normal return policy. They can then issue a refund once the return is received back per their return policy.
Phone
+1 (855) 298-4922
