Should your order arrive with visible damage, please do not accept the shipment. Refuse the damaged shipment and get in touch with them directly about a replacement.
Alternatively, should the damage appear to be very minimal, accept the shipment, but only if the courier will confirm the damage. They recommend that you take some quick photos with your phone of the damage as well, for peace of mind. Courier services do not accept damage complaints that are filed at a later date, so they wonβt be able to offer compensation or exchange in such cases.