An activity or event I booked with Tourlaneis cancelled: you can easily arrange alternatives with their local partners - depending on capacity and availability.
My trip needs to be shortened: You can adjust your travel arrangements to suit your needs with their assistance.
I have health or safety concerns during my trip: Their local partners ensure that you can enjoy your trip worry-free with high safety standards and hygiene requirements. These have been part of their partner contracts since 2019 and have been further strengthened since the Corona pandemic. You can view details on this if you need them—for example, if you want to know how your rental car will be cleaned.
I fell ill during my trip: For your medical care, your travel insurer is the best person to contact. From Tourlane, you will receive assistance in cancelling your other plans and making any necessary flight changes if you booked your airline ticket through Tourlane. Even if not, they can negotiate on your behalf when you rebook your flight, though how airlines handle this varies widely. Any rebooking fees and/or fare differences will depend on the airline, the type of ticket you purchased, and the timing of the change.