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Terms and conditions
- For full Terms & Conditions please see Tourlane website.

Sign Up To The Newsletter For Special Offers and Promotions at Tourlane.
Terms and conditions
Here are some great tips & tricks for extra savings at Tourlane:
Tourlane accepts all major Credit/Debit cards.
You will receive all information about your upcoming trip in good time before departure. If you have not yet heard from their team or have any questions, they would like to ask you to first check your spam folder and then contact them at service@tourlane.com.
You can find out all entry requirements and local regulations for their destinations from their service team. If there are any changes, they will proactively contact you.
An activity or event I booked with Tourlaneis cancelled: you can easily arrange alternatives with their local partners - depending on capacity and availability.
My trip needs to be shortened: You can adjust your travel arrangements to suit your needs with their assistance.
I have health or safety concerns during my trip: Their local partners ensure that you can enjoy your trip worry-free with high safety standards and hygiene requirements. These have been part of their partner contracts since 2019 and have been further strengthened since the Corona pandemic. You can view details on this if you need them—for example, if you want to know how your rental car will be cleaned.
I fell ill during my trip: For your medical care, your travel insurer is the best person to contact. From Tourlane, you will receive assistance in cancelling your other plans and making any necessary flight changes if you booked your airline ticket through Tourlane. Even if not, they can negotiate on your behalf when you rebook your flight, though how airlines handle this varies widely. Any rebooking fees and/or fare differences will depend on the airline, the type of ticket you purchased, and the timing of the change.
Please share it with your travel expert or contact them at service@tourlane.com.
Phone +49 30 120 830 50
E-mail travel@tourlane.com
Address Prinzessinnenstrasse 20, 10969 Berlin, Germany