What is the payment method?
Ulla Popken accepts VISA, Mastercard, American Express and PayPal.
Do you deliver abroad?
They are currently able to ship to the following locations:
Any applicable duty and taxes are added to your merchandise total for Canadian orders.
What is the shipping process?
All orders are shipped express air for a flat rate of $9.95.
Please note: merchandise and shipping rates are in US Dollars
• A 6% Sales tax is charged on total merchandise for orders delivered within Maryland (MD)
• Orders generally ship from their warehouse within 24 hours and will be delivered within 2 to 4 business days.
• Their shipping and processing charges include costs for customer service, processing, shipping, and some overhead.
• Business days are M-F
Your purchase may be subject to Colorado use tax, Oklahoma uses tax, Rhode Island uses tax, Kentucky use tax, Washington uses tax.
How do I cancel an order?
Until an order has been completely processed, you may cancel by e-mail or telephone. No further changes or cancellations can be made to an order that has already been processed.
What is the return policy?
Every item is 100% guaranteed! If you are not completely satisfied with your purchase, simply return it within 60 days of the shipping date, and they will gladly exchange or issue a credit/refund original form of payment. The shipping and processing charges are not refundable. If the item(s) are returned, canceled or exchanged bringing your merchandise total below the offer’s qualifying level, the value of the offer will be deducted from your total refund. To ensure proper handling of your return please use the following guidelines:
* Use the original package in which the merchandise was shipped.
* Include the return form from the bottom of your invoice which includes the barcode.
Be sure to keep the top portion of your invoice for your records.
* Affix the postage paid merchandise return label from page 2 of your invoice to the package.
* Leave it with your mail carrier or take it to the post office.
* A $7.95 return shipment and processing fee is automatically deducted from your merchandise credit.
* Send the package to the address below:
Ulla Popken Returns Department
305 Butterfly Common Drive
York, PA 17402