Updated 15th January 2025
197 Ratings. Average 5 out of 5 stars
Get convert xto video for $39.99 at VSO Software.
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Get convert xto dvd for $44.99 at VSO Software.
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Get 1-year subscription for $ 39.99 at VSO Software.
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VSO Software accepts VISA, Mastercard, American Express, Discover Card, JCB and PayPal.
Yes, VSO Software offers Worldwide services.
For their customers, the support team usually reply within 72 opening hours from Monday to Friday. Priority is given to customers having purchased their licenses less than 6 months ago. For free users or customers with older license, they do their best to reply but they do not guarantee an answer. All communication with their support team is kept confidential. On some occasion, they advise remote assistance, which consists of VSO tech team member taking control of the user's computer desktop to investigate issues during a limited time. They understand some customers do not wish to accept this type of assistance, however, doing so may lead them to drop a technical case. For PhotoDVD, CopyToDVD and Blindwrite, support is limited to commercial requests as these products are no longer under active development. The best way to solve the technical or commercial issue is to follow the guidelines of the support page (https://www.vso-software.fr/support.php).
They value customer satisfaction and provide free unlimited trial versions of all their products for their customers to evaluate the software before making a purchase. All their software comes with a 7 days hassle-free unlimited trial with a possibility of 7 extra days with a valid email address. Due to the expenses involved in payment processing, they do not provide refunds for being unsatisfied with the product. Refunds are possible only in the following cases: For duplicate orders (ordered twice by accident), Unwanted license renewal, Major technical issue.
VSO permanently disable license and their attached unlock keys without compensation if: unlock key(s) have been stolen, published on forums, made public in anyways, key(s) sold to 3rd parties, single-user license key used simultaneously on way too many computers, refund, fraud order or chargeback.
Phone
+33 5 62 16 02 23
Address
109 Avenue de Lespinet Bat A, 1er etage, 31400 Toulouse, France
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http://www.vso-software.fr/
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