You’ll get the refund, if
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Item is not as described.
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Item has a security issue.
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Item support is not as promised.
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an item that has not been downloaded yet.
You’ll not get the refund, if
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You bought an item by mistake.
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You change your mind.
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You don’t have enough skills to use the item.
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If there is an issue with 3rd party plugins/script.
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Conflicting with 3rd party addon or not working with a 3rd party addon/plugins/script.
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Your server has a limitation to use their item.
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The issue you mentioned is not correct.
Note:
Before sending any refund request, you need to contact them to let them know about the issues with their product. If they are unable to solve the issue in 48 hours, the refund will be given without any more question. Appsbd can’t provide you with the refund unless you contact them regarding the issue and you need to wait for 48 hours maximum.