What payment methods do you accept?
Audio Advice accept payments through all major Debit & Credit Card.
Do you deliver outside the U.S?
Sorry, Audio Advice currently delivers to the United States only.
Can I refuse a shipment?
You can, but unless the item is damaged, shipping and restocking fees will be deducted from your refund. If your item arrives damaged and you are lucky enough to be there, snap some quick pics and refuse the order. Then contact them so they can get a replacement on the way.
Can I exchange my purchase for something different?
Sometimes those big speakers just don’t fit in the room or you might have bought a small subwoofer and later found out you’d love a bigger one. If you would like to make an exchange within 30 days of receiving your item, just give them a call at 888.899.8776 or email support@audioadvice.com and they will help work out the details. Additional shipping charges and return costs may apply.
How do I cancel an order?
If the item has already shipped out, it is not possible to cancel the order. Please contact them at 888.899.8776 or email support@audioadvice.com to start the return process.
How do you determine a restocking fee?
You may not believe it, but sometimes they receive items back that were put in the box with zero packagings and are completely destroyed or are missing many of the pieces that came with the item. Audio Advice also track serial numbers and will get back different serial numbers. They have even seen different items than what they shipped out be returned. The bottom line is if you treat them fairly, they will do the same. However, it’s very important to package things up properly so nothing goes missing or gets damaged in shipping, which will result in a restocking fee or even no refund at all.
