They're committed to making you feel as comfortable and relaxed as they possibly can. That's why their Ballast Pillows are backed by a 100% Comfy Guarantee. Try your pillow for 60 days, and if you're unhappy with it for any reason, you can return it for a full refund.
To start a return, please email them at contact@ballastgear.com and they'll take care of you.
Satisfaction shouldn't expire at 60 days, however. If you need to return your pillow after the 60-day period, email them to let them know what's wrong and they'll do their best to resolve the problem. Please note not all returns will be accepted after 60 days, and return and restock charges might apply.