What are the Balsam Hill product warranties?
Balsam Hill offers a limited 3-year product warranty on regular and sale-priced artificial Christmas trees. This limited warranty guarantees the repair or replacement of defects to their artificial Christmas trees’ factory-installed lights (excluding burned-out bulbs), frame, foliage, hinges, and tree stand. The 60-day clearance limited warranty covers all clearance trees, and the Balsam Hill premium 30-day guarantee covers all other products.
Do you offer personalisation?
Balsam Hill offers personalisation on a variety of stockings and tree skirts. Click on the “Personalise” option on the product page to personalise the item before adding it to the cart. Balsam Hill is unable to cancel, return or exchange personalised items.
Are your products safe for children and pets?
Balsam Hill does their best to communicate the components of their products on the product description page. Materials and pieces are not suitable for consumption, and some may cause allergic reactions and should be handled with caution. Fragile or delicate products should be kept away from children and pets.
How do I track my order?
Customers can use the Balsam Hill order tracking tool. Balsam Hill will email customers a shipping confirmation with tracking information once their order is shipped.
Can I change or cancel my order?
Customers can submit cancellation requests within 30 minutes of placing an order. Refusal of any merchandise at delivery will result in a $75 per box service fee. Customers can submit a cancellation request by logging into their Balsam Hill account and selecting the appropriate order in their order history. Cancellation requests cannot be made through email.
How do I use a coupon?
Customers can apply coupon codes before the final checkout by going to their shopping cart and selecting “Enter a Coupon Code”. Enter the coupon code into the “Promo Code” box and click “Apply” to view an updated estimated total.
Do you have replacement parts available?
Each Balsam Hill artificial Christmas tree comes with an assortment of replacement parts, including light bulbs for pre-lit trees, for easy completion of most troubleshooting. Balsam Hill also stocks replacement parts if customers are out of their warranty and need additional replacement parts.
How often do Balsam Hill release promotional codes?
Every brand is different when it comes to the release of promotional codes. Some release regular promotional codes and some only at special times of the year, and others do not release any. The LoveCoupons.com spends countless hours searching for the best promotional codes, and if Balsam Hill has offers available, then LoveCoupons.com will most definitely list them above.