What is the payment method?
Chewy accepts VISA, Mastercard, American Express, Discover Card and PayPal.
Where does Chewy deliver?
Chewy delivers to the United States only.
How long does it take to get my order?
Most customers can expect to receive their food and supplies within 1 to 3 days. Orders that require prescription approval or personalization may take longer to ship.
How do I request a return or replacement?
Chewy return policy is simple and worry-free: If you’re not 100% unconditionally satisfied with your pet supplies, you can return them within 365 days of purchase. If you would like to request a return or replacement, please send them a message with your order number. They do not accept returns or exchanges on prescription medications. However, if the medication you received is incorrect or damaged, Chewy will gladly exchange it for you or provide a refund on a case-by-case basis. Chewy.com does not take title to returned items until the item arrives at their fulfilment centre. At their discretion, a refund may be issued without requiring a return. In this situation, Chewy.com does not take title to the refunded item.
What is the status of my refund?
Depending on your banking institution, your refund will be credited back to your original payment method(s) in 3 to 5 business days.