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Most likely, your users do not have sufficient permissions. Users can see templates only if they are contained in a static group where the user has been assigned at least Read permissions for Dynamic Group Templates.

Spam is any form of communication sent in bulk that wasn't requested on your behalf. Its most frequent form is a commercial email sent to a large number of addresses. Moreover, “spamming” is also possible via instant messages, texts (SMS), social media or even voicemail. You must note that sending spam is illegal in most jurisdictions, which means you can report the person who sends it to you.

If your OS is detected as a network device, it won't be sent to ESMC as a computer. Network devices (printers, routers) are filtered out. The second requirement is a bridged network from your virtual machine where RD Sensor is installed.

If the email, message, or any other form of bulk communication is unsolicited and deceptive, then it probably is spam.

This term is used to describe malicious software that uses a disguise to hide its true purpose. It is different from a virus, it is neither able to replicate nor infect files on its own. To do that, this malware category relies on other means, such as drive-by-downloads, exploitation of vulnerabilities, download by other malicious code, or social engineering techniques.