Fanci.me handles returns on a case-by-case basis with the ultimate objective of making their customers happy. Fanci.me stands behind our goods and services and wants customers to be satisfied with them. One-off exchange or return is accepted with the original receipt within 30 days of receiving the package. Items must be presented in new condition with original packaging and must not have been worn.
Fancime's earrings cannot be exchanged or returned due to hygienic reasons.
The shipping fees and the related costs of the returned products shall be responsible by customers except for faulty items on arrival.
Products will be exchanged or refunded after they examined your returned product(s) with product defects. Please note that the whole return process may take up to 4 weeks.
Returns that do not meet our policy will not be accepted and will be sent back to the customer.
Please contact their Customer Care team by emailing customer care for further return procedures.