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FRAME accepts VISA, Mastercard, AMEX, Maestro and PayPal.

FRAME ships within the countries that are available during the checkout process.

They are unable to accommodate order modification or cancellation requests. Once you receive your order, thaey recommend reviewing their Return Policy. If your order is eligible to be returned, we offer free, easy returns. You can learn more about their policy.

They have taken extra measures in their fulfillment practices to ensure employee health and safety. Orders are processed and shipped within 3-5 business days. Expedited orders placed Monday through Friday before 11 a.m. pst will ship the same day. Once your order ships, you will receive a Shipping Confirmation with your tracking number. Live tracking updates will be available within 72 hours.

Items that are in their original condition with all FRAME tags attached may be returned online within 30 days of the purchase date for a full refund or exchange. Once delivered, please allow 7 days for them to process your return. Returns for refund will be credited back to the original form of payment. Items marked Final Sale cannot be returned or exchanged.

Domestic Returns: Visit returns.frame-store.com to initiate your return. You will receive a pre-paid return shipping label once your return has been authorized. International Returns: Please email care@frame-store.com with your Order # and the item(s) that you would like to send back. Their Customer Care team will follow up with you within 1 business day to initiate a return request for a refund on your behalf. At this time, they only accommodate refunds on international returns. If you would like to make an exchange, they recommend sending your item back and placing a new order separately.