What is the payment method?
Hiboy accepts VISA, Mastercard, American Express, and PayPal.
How do I change my order?
Please contact them before it is shipped. Please note that they CANNOT cancel orders which have been shipped out.
How can I track my package?
It may take 3-5 days to see any activity once it has shipped out from their end as the next facility need time to scan parcels.
Please allow some time for the courier to update the latest tracking info after reaching the next station.
How long does delivery normally take?
Thank you for contacting. Before being shipped out, orders need 1-3 days for processing
And for delivery time after your order was sent out, estimated delivery days is 5-7 business days.
How can I return items?
You may check out their Return Policy first, then please contact their Customer Service about which items you want to return.
Note: Order number or SKU is needed so that they can process your return request and offer the return address to you.
What is the status of my refund?
Most returns can be processed within 5 business days after we receive your package. Considering 3-5 days for delivery, they may need 10-15 days to confirm your refund.
If you have chosen the refund to your credit card, the whole process may need 7-14 business days as you card bank need to process the refund to you. Please understand that they need to refund to your card bank first within 48 hours. But your card bank may need 7-14 business days to transfer the money to your card account. Hiboy can’t control the processing speed of your card bank. Please ask the card bank for detailed information.
Hiboy apologize genuinely for the inconvenience caused and thanks for your kind understanding.