I just started using my Jacob Bromwell flask and noticed there are small particles coming out when I rinse it out. Is this normal?
To sanitize your flask properly before use they recommend following the steps in the Flask Care Guide. For the screwtop, you can allow it to soak in hot soapy water for several minutes. After sanitizing your flask, fill it up with clean water and allow it to sit for a few minutes. After allowing it to sit, pour out the contents in a clear glass to see if any particles are in the water. If there are still particles remaining after cleaning your flask, please repeat the sanitizing steps 1-2 more times.
I just received my Jacob Bromwell flask but it has an oil/fuel smell to it. Is this normal?
Great question! Their manufacturing team uses a food/beverage safe cleaning solution to rinse out each flask after the manufacturing process. To sanitize your flask properly before use and remove the smell, they recommend following the steps in the Flask Care Guide. For the screwtop, you can allow it to soak in hot soapy water for several minutes. If the smell persists after cleaning your flask, please repeat the sanitizing steps 1-2 more times. If the smell still persists after this, please contact our customer care team.
My Jacob Bromwell product is rusting. Should I be concerned?
Many Jacob Bromwell products are made from stainless steel, and stainless steel is susceptible to forming rust spots over time. Using a rusted flour sifter or rusted cheese grater is 100% safe, despite what most people might think about rust. If you wish to remove the rust from your Jacob Bromwell product, they recommend that you use steel wool and/or an abrasive sponge and scrub with soap and warm water. This method is generally effective at removing minor to moderate rust spots from Jacob Bromwell products.
Are Jacob Bromwell kitchen products dishwasher safe?
Proper care is essential to ensure that your Jacob Bromwell kitchen product lasts for generations. Never place your Jacob Bromwell products in the dishwasher, and always hand wash them with soap and warm water. To remove rust spots, they recommend that you use steel wool and/or an abrasive sponge and scrub with soap and warm water. In addition, using a stainless steel polish can also be useful to erase any discolouration and minor scratches caused by everyday use.
My copper product is beginning to patina. How can I restore it to its original condition?
Copper quickly oxidizes and will patina quite easily when exposed to oxygen. Also, as a soft and malleable metal, it is susceptible to scratches. The good news is that the original shine and lustre of your copper product can be restored, which will also remove surface-level scratches from your product. The easiest and quickest way to achieve this is to simply scrub the surface area with a fine cloth and then use our special-blend Sterling Copper Polish to clean and restore the colour and shine on your fine copper products. Please note that many customers prefer their product to patina, as it adds to the character of each piece and helps tell the story of its use.
Is my vintage/antique Jacob Bromwell product covered by your Lifetime Guarantee?
Jacob Bromwell is thrilled that you own a beautiful antique Jacob Bromwell product! However, per the terms of their Lifetime Guarantee, vintage/antique Jacob Bromwell products are not eligible for a free replacement. Excessive wear and tear is not a failure of materials or workmanship; it is simply the natural course of any well-built product. If your Jacob Bromwell product has served you well but is showing a lifetime of normal use, they hope you’ll consider buying a replacement to last another lifetime.
Does Jacob Bromwell offer a Lifetime Guarantee?
Yes, Jacob Bromwell proudly stands behind the quality of workmanship, craftsmanship, and materials in every product they ship. Their Lifetime Guarantee covers every item for the lifetime of the product, failure of workmanship and craftsmanship, failure of materials, and production defects. Simply put, the guarantee ensures that every item you purchase from Jacob Bromwell meets your high standards—or you can return it to them for an exchange or complete refund.
Does Jacob Bromwell ship worldwide?
Yes, they have partnered with UPS, USPS, and FedEx to ship their products worldwide. Please note that additional delivery charges, taxes or duties, and/or brokerage fees may be imposed on international orders by the shipping carrier, for which their company cannot control and cannot be held responsible. They are unable to ship their products to the following carrier-restricted countries: Burma, Cote d’Ivoire, the Democratic Republic of the Congo, Liberia, Lebanon, Sudan, Belarus, Iraq, Zimbabwe, Syria, Cuba, Iran, North Korea, Sierra Leone, Palestinian Territories, and South Sudan.
Do Jacob Bromwell flasks leak?
All Jacob Bromwell flasks are guaranteed to be 100% leak-free. That being said, the Model One features both a wood and cork stopper, and there is often some natural seepage that will occur with this item. If you plan on using your copper flask on a daily basis, they recommend that you purchase one of their screw-top copper flasks.
How can I get discount with the code from LoveCoupons.com?
Simply copy the code and paste it at checkout. For full instructions, please read the section titled “How Do I Use My Jacob Bromwell Discount Code?”