If dissatisfied with a product, you can initiate a return within 30 days of receiving it. It's essential to note that for returns not related to product quality issues, you will be responsible for the return or exchange cost, which includes a restocking fee equivalent to 10% of the purchase price, as well as the shipping fee. To proceed with a general return, retaining the original packaging is necessary. For a more comprehensive understanding of the importance of keeping the original packaging, please refer to their article "Why Should I Keep the Original Packaging."