What is the payment methods for Letterfest?
Letterfest accept payments through VISA, Mastercard, Maestro and PayPal.
Where does Letterfest ships?
Letterfest provides Worldwide shipping.
When will I receive my order?
Engraved stone and pebbles-dispatched within 14 days. Engraved terracotta-dispatched within 5-7 working days. Bespoke illustrations-dispatched within 7 days. Art prints-dispatched within 2 days. Stationery-dispatched within 2 days. Cushions-dispatched within 3 days. Books-dispatched within 3 days.
What is the return policy for Letterfest?
Although every effort is made in trying to get your parcel to you in perfect condition, sometimes damages do occur. You must let them know within 48 hours of receipt of your item if it has been damaged in transit or if it is faulty. Wherever possible please email us images of the damage so they can investigate with our courier. They will send a replacement of damaged goods immediately.
What is the refund policy for Letterfest?
Please contact Letterfest within 7 days if you are not happy with your purchase and they will try and supply a substitute or offer a refund. Every effort is made to make sure your goods arrive in perfect condition, please contact them if anything is damaged in transportation.