What is the payment method?
Mount-It accepts VISA, Mastercard, American Express, Discover Card and PayPal.
What is a VESA pattern?
VESA is a set of standards for the manufacturing of flat-screen televisions and PC monitors. Most manufacturers comply with this standard by adhering to an industry-wide “hole pattern” on the back of their displays for mounting purposes. A VESA hole pattern is measured in both horizontal and vertical distance between mounting holes. For example, VESA 75x75 means your TV mounting holes are 75mm apart horizontally and 75mm apart vertically. VESA 600x400 means your TV mounting holes are 600mm apart horizontally and 400mm apart vertically.
How do I purchase parts/accessories?
Not all items have additional accessories or can be purchased as parts. However, you can contact customer service for replacement part or hardware requests.
Please note, as your questions come in and are answered, Mount-It will continue to post questions and answers to the most pressing comments.
What is the warranty policy?
The Warranty Period for Mount-It, products purchased from Mount-It, extends 5 years from the date of purchase. A replacement Mount-It, product or part assumes the remaining warranty of the original Mount-It, or 5 years from the date of replacement or repair, whichever is longer.
What is the return policy for refund?
All product returns for refunds require an authorization from Mount-It customer support team. Please contact Customer Service to obtain a return authorization. Returns are allowed within 30 days of the delivery date. Mount-It will provide pre-paid return shipping labels for defective products and will apply full refund on the purchase price once the product is received at our location. Shipping and handling costs for returns on non-defective items are not refundable. Return shipping for non-defective items is client responsibility.
What is the return policy for replacements?
Replacements will be provided for any defective product within the specified warranty period for that product. Replacements will be the only recourse for defective product returns after 30 days from the delivery date have passed. Replacements will be for the exact same item during its warranty period. Product substitutions are not allowed. Return shipping for replacements is client responsibility. Mount-It will bear the costs of replacement item shipment.