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My Soil accepts VISA, Mastercard, American Express, Discover Card, Diners Club, Maestro, and PayPal.

My Soil ships within the countries that are available during the checkout process.

They only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at them.

Their policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, they can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, they require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

Once your return is received and inspected, they will send you an email to notify you that they have received your returned item. They will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.