ORIGIN PC offers a 30-day money-back guarantee on all hardware, accessories, peripherals, and unopened software still in its original sealed packaging. All custom paint, logo, or artwork services are not refundable. International taxes/duties, shipping, and handling fees are not refundable. A fifteen percent (15%) restocking fee will be deducted from your refund. To return merchandise, you must obtain a Return Materials Authorization number. Please contact the Origin PC service team and provide them with the invoice number and serial number(s) of the merchandise you wish to return. You must ship the merchandise within five (5) business days of receiving your RMA number. Moreover, you must also return all merchandise to Origin PC in its/their original packaging (including any promotional items), in as-new condition along with any media, documentation, and all other items that were included in the original shipment, prepay shipping charges, and insure the shipment or accept the risk of loss or damage during shipment. The refund will be processed within five (5) business days after shipment has been received and inspected by ORIGIN PC. International customers are solely responsible for all shipping costs, as well as duties and/or taxes that may be incurred from the international transit.